Privacy Policy

At Reboot Resume, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect various types of information in connection with the services we provide:

1.1 Information You Provide to Us

Account Information: When you create an account, we collect:

• Name and email address
• Password (encrypted)
• Profile information (optional)
• Contact information

Resume Content: Information you include in your resumes:

• Personal information (name, contact details, address)
• Professional experience and employment history
• Educational background
• Skills, certifications, and qualifications
• Any other information you choose to include

Payment Information: When you purchase a subscription:

• Billing name and address
• Payment card information (processed securely by our payment processor)
• Transaction history

Communications: When you contact us:

• Email correspondence
• Support tickets and chat messages
• Feedback and survey responses

1.2 Information Collected Automatically

Usage Information:

• Pages visited and features used
• Time spent on our service
• Templates selected and downloads
• Search queries within our service
• Actions taken (creating, editing, deleting resumes)

Device and Browser Information:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Screen resolution
• Referring website

Cookies and Tracking Technologies:

• Session cookies for authentication
• Preference cookies to remember your settings
• Analytics cookies to understand usage patterns
• Advertising cookies (if applicable)

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmation)
• Analytics providers (aggregate usage data)
• Social media platforms (if you choose to connect your account)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Create and manage your account
• Provide resume creation and editing tools
• Generate AI-powered suggestions and recommendations
• Save and sync your resumes across devices
• Process downloads and exports
• Enable collaboration features

2.2 Payment Processing

• Process subscription payments
• Manage billing and invoicing
• Handle refunds and disputes
• Prevent fraud and unauthorized transactions

2.3 Communication

• Send transactional emails (account confirmations, password resets)
• Provide customer support
• Send service updates and announcements
• Deliver promotional emails (with your consent)
• Request feedback and conduct surveys

2.4 Service Improvement and Analytics

• Analyze usage patterns and trends
• Improve our AI algorithms and suggestions
• Develop new features and templates
• Optimize user experience
• Conduct research and testing

2.5 Security and Legal Compliance

• Protect against fraud, abuse, and unauthorized access
• Enforce our Terms of Service
• Comply with legal obligations
• Respond to legal requests and prevent harm
• Maintain data security and integrity

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services to you
• Legitimate Interests: Processing for our legitimate business interests (service improvement, security)
• Consent: Processing based on your explicit consent (marketing emails, optional features)
• Legal Obligations: Processing required to comply with legal requirements

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Service Provider Type	Purpose
Cloud Hosting (Supabase)	Data storage and database management
Payment Processors (Stripe)	Payment processing and billing
Email Service Providers	Sending transactional and marketing emails
Analytics Providers	Usage analytics and performance monitoring
AI Service Providers	Generating content suggestions
Customer Support Tools	Providing customer service

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal process
• Law enforcement requests
• National security requirements
• Protection of our rights or safety of others

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and your options regarding your information.

4.4 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: We retain your information while your account is active
• Closed Accounts: After account closure, we may retain certain information for up to 90 days for backup purposes
• Legal Requirements: We may retain information longer if required by law or for legitimate business purposes
• Analytics Data: Aggregate, anonymized data may be retained indefinitely

6. Data Security

We implement industry-standard security measures to protect your information:

6.1 Technical Safeguards

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication and password hashing
• Regular security audits and vulnerability assessments
• Intrusion detection and prevention systems
• Secure cloud infrastructure with redundancy
• Regular backups and disaster recovery plans

6.2 Organizational Safeguards

• Limited access to personal data on a need-to-know basis
• Employee training on data protection
• Confidentiality agreements with staff and contractors
• Incident response and breach notification procedures

6.3 Your Responsibilities

You are responsible for:

• Maintaining the confidentiality of your password
• Using a strong, unique password
• Logging out of your account when using shared devices
• Notifying us immediately of any unauthorized access

7. Your Rights and Choices

7.1 Access and Portability

You have the right to:

• Access your personal information
• Request a copy of your data in a portable format
• Download your resumes at any time

7.2 Correction and Update

You can:

• Update your account information through your account settings
• Correct inaccuracies in your personal data
• Request assistance from our support team

7.3 Deletion and Erasure

You have the right to:

• Delete your account and associated data
• Request erasure of your personal information (subject to legal requirements)
• Remove specific resumes or content

7.4 Opt-Out and Consent Withdrawal

You can:

• Unsubscribe from marketing emails (link provided in each email)
• Disable certain cookies through browser settings
• Withdraw consent for optional features
• Opt out of certain data processing activities

7.5 Object and Restrict Processing

You have the right to:

• Object to processing based on legitimate interests
• Request restriction of processing in certain circumstances
• Object to automated decision-making

7.6 California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information as defined by CCPA.

7.7 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@rebootresume.com. We will respond to your request within 30 days (or as required by applicable law).

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Authentication, security, basic functionality	Session or 1 year
Preference Cookies	Remember your settings and choices	1 year
Analytics Cookies	Understand how you use our service	2 years
Marketing Cookies	Deliver relevant advertising (if applicable)	1 year

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our service.

8.3 Do Not Track

Our service does not currently respond to Do Not Track (DNT) signals. We will update this policy if we implement DNT support in the future.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• Standard contractual clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Adequate data protection agreements with service providers
• Compliance with applicable data transfer regulations

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. Third-Party Links and Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email to your registered email address
• Displaying a prominent notice in our service

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the service after changes become effective constitutes your acceptance of the updated Privacy Policy.

13. Data Protection Officer

For questions specifically related to data protection and privacy, you may contact our Data Protection Officer:

Email: dpo@rebootresume.com
Address: Data Protection Officer
Reboot Resume, Inc.
123 Business Street, Suite 100
San Francisco, CA 94105
United States

14. Complaints and Regulatory Authority

If you are located in the EEA and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.